VISA consultant 10-15k · 12薪

Responsibilities:

Provide expert phone and email support to assist customer in completing application forms for visas, passports, and related services; handle all other aspects of processing documents for customers, ensuring accurate, efficient, and timely processing

Provide current and accurate information regarding visa and passport requirements, processing, and delivery, creating a superior experience for the Consular customer that encourages continued processing with CIBT rather than direct submission

Ensure customer has clear understanding of requirements and that all applications and documents submitted are accurate, complete, and timely

Provide customer with real-time updates throughout the process

Promote best practice, ensuring all Service Level Agreement (SLA) standards are met or exceeded; effectively handle a high volume of calls and emails in consistent, courteous, and professional manner

Develop expert skill in visa and passport processing, maximizing efficiency and productivity

Work closely with CIBT teams such as Processing, Dispatch, Liaison to ensure seamless process

Build a dedicated and expanded customer base; educate customers about added-value products that may benefit them; demonstrate initiative in providing solutions and resolving client issues

Document information in CIBT secure database in accordance with company protocol, ensuring data integrity and appropriate records retention schedule

Stay abreast of all product/service enhancements, system updates, and changes to requirements

Assist colleagues and other teams as requested

Maintain strict client confidentiality, ensuring secure document handling and protection of client Personal Identifiable Information (PII) and all other data

Complete all work in strict compliance with law, regulations, and company policies, supporting CIBT’s strong ethical culture

Requirements:

Fluency in written and spoken English

Exceptional communication and interpersonal skills

Strong client service mentality