•Be the Delivery Services entry point for Account managers & Customer solution groups
•Is accountable for all the deliveries for customers for all services in the service catalog
•Engage Delivery Domains resources, coordinate activities & provide reporting to ensure the delivery.
•Manage the status of all deliverables, communicate to ensure customer adherence to the plan & follow up on delivery dates.
•Maintain a documentation reflecting all functionalities delivered for reusability
•Create, manage & keep updated a dashboard per customer to provide accurate status of all deliverables, including risks
•Provide a regular executives summary covering the risk/issues that need attention
•Proactively manage the ongoing pipeline
•Analyze customer ecosystem & requirement during presales activities.
•Assess feasibility, coverage, costs & timelines with Delivery Domains in case of complex solutions
•Contact Customer Solutions teams for product gaps & roadmap impact
•Manage the internal SLA & capacity for standard solutions
• Can be assigned to a specific customer, customers within a sub-region, or special projects
• Coordinate all delivery activities for all services in the Service Catalogue
•Are the first escalation point for any issue that should be raised during service delivery & are in direct contact with the customers
•Can give inputs to the Delivery Regional Head in case of arbitration cross-customers
•Commit to the customer on the project scope, deliverables, success criteria etc.
•Ensure solution or service delivered is aligned with the contract which customer understands its full capability
•Support the Presales process for complex solutions, defining, highlighting risks & validating resources availability etc.
•Develop existing relationships with both IT & Business executives to reinforce & sustain strategic partnership with customers
•Preferred language skill: English & Mandarin